Include your device and what happened. What to send
Getting started
How do I get StillSort?
Download StillSort from the App Store on an iPhone or iPad with iOS or iPadOS 17 or later. It includes a 30-day free trial.
What if there are no photos for today?
Today in your past looks for unreviewed photos and videos taken on this date in earlier years. If there aren’t any, choose Explore Past Years to browse a calendar year or All Photos instead.
Photo access
Why are some photos missing?
StillSort can only show the photos and videos you allow it to access. With limited access, it sees only the items you selected. Check StillSort’s Photos permission in your device’s Settings if you want to change that access.
Previously reviewed items are excluded by default. StillSort also leaves out Shared Albums and items synced from a computer. Items in iCloud Shared Library, or imported from partner sharing, may still appear because Apple does not reliably identify them separately for apps.
Why is a photo downloading?
Apple Photos may need to retrieve an item from iCloud before showing it at full quality. Check your connection, or cancel and try again later. StillSort does not upload your library to CarmSoft Digital.
Deleting and undoing
Does swiping left delete a photo?
No. Swiping left selects an item for deletion. You can use Undo to reverse your most recent choice before the deletion succeeds. When you’re ready, submit the selected items and follow any confirmation from iOS. If deletion is cancelled or fails, your selections stay available.
Can I recover something I deleted?
First, check Recently Deleted in Apple Photos. Apple explains how to recover deleted photos and videos. Recovery depends on whether the item is still available there.
CarmSoft Digital cannot see your library or restore deleted items for you.
Trial and purchases
When does the 30-day trial start?
It begins when you start your first review session with photos or videos to see. Opening the app or completing onboarding does not start it. The start date is saved securely on your device, so reinstalling may not restart the trial.
Is Lifetime Access a subscription?
No. Lifetime Access is a one-time purchase through Apple. If you already purchased it, use Restore Purchases with the Apple Account that made the purchase.
Purchases made in the StillSort beta were test transactions. They did not charge you and do not carry over to the App Store version.
Tell us what happened
Email info@carmsoft.ca with a short description of the problem. These details help us understand it:
- Your iPhone or iPad model
- Your iOS or iPadOS version
- Your StillSort version, shown in Settings > General > iPhone Storage (or iPad Storage) > StillSort
- What you were doing and what you expected to happen
Please keep personal photos and videos out of your message. If a screenshot would help, use a test image with no personal information.
For details about local storage and sharing, read our privacy policy.